Public Utilities

When it comes to public utilities – your gas, electric, phone, cable and water bills – there's a lot to know, and the information can be confusing. The Attorney General's Office offers a variety of resources to help you understand your rights and what programs and services are available to you and your family. Having the right information can help you save money and more importantly, avoid being misled.

Recent changes to Illinois law allow AT&T to increase the rates for landline telephone service paid by customers enrolled in certain rate packages and permit AT&T to discontinue landline telephone service in particular areas.  This FAQ provides information about these changes, which services may be affected, and what consumers can do if they are at risk of losing their landline service.

• Switching to Digital or Wireless Phone Service: Understanding Your Options
  
  
• Recent Changes to AT&T Landline Service: Increased Prices and Possible Discontinuation of Service

The following are resources to help you better understand your rights and the specifics of various public utilities programs:

Gas and Electric

• Learn More About Solar Energy in Illinois
• Alternative Energy Suppliers: Higher Prices with Questionable Benefits (en Español)
• Tips for Purchasing Renewable Energy
• Get Smart About Smart Meters
• Home Heating Gas and Electric Brochure  (en Español)
• Saving Through Net Metering
• LIHEAP/PIPP Alert  (en Español)

Contact Information

For more information or to submit a complaint, contact Attorney General Kwame Raoul’s Consumer Fraud Bureau:

Spanish Language Toll-Free Hotline: 1-866-310-8398

You can also submit a complaint online: Consumer Complaint Submission Form

If you are considering switching your electricity supplier, visit the Illinois Commerce Commission’s website for more information at www.pluginillinois.org